Refund Policy

Subscription fees paid to bijnis.xyz for any plan or add-on are non-refundable, including:

• any voluntary cancellation or change of mind, regardless of how soon after purchase;
• partial cycles or unused days within an active billing period;
• downgrade or removal of any subscription mid-cycle;
• setup fees, onboarding charges, hosting charges, third-party tool costs, paid advertising spend, and applicable taxes.

bijnis.xyz subscriptions are 31-day commitments. To stop a subscription, simply do not renew at the next billing cycle — there is no separate cancellation step. Service continues for the period you have already paid for.

Duplicate or erroneous charges. The only exception to the above is a duplicate or erroneous charge — for example, being billed twice for the same invoice. Email us at hello@sotlabs.net and we will refund the duplicate.

bijnis.xyz offers a 90-Day Ranking Guarantee for eligible customers on the Sapling and Tree plans.

2.1 The Guarantee. If your business does not achieve the Qualifying Ranking Outcome for your Primary Keyword within the Guarantee Period, and you have satisfied all conditions in Section 3 and raised a valid claim under Section 2.3, we will provide you 90 (ninety) days of free subscription on your existing plan, during which we will continue working to achieve the Qualifying Ranking Outcome. This free subscription period is the sole and exclusive remedy under this Guarantee. It is not a cash refund, credit, or any other form of compensation.

2.1A Google Business Profile verification is required. This Guarantee applies only once your Google Business Profile is verified and live on Google Maps. Google alone controls verification and its timing (which can range from a few days to several weeks), and Google may decline to verify a profile. Getting your Google Business Profile verified is your responsibility; if Google does not verify it, our ranking services and this Guarantee do not apply.

2.2 Definitions. For the purposes of this policy:

• Primary Keyword means the single, geo-specific target keyword you select and save during business setup, before your website is created (for example, "North Indian restaurant in Gachibowli"). We provide a suggested keyword; you may accept it or choose your own. The Primary Keyword is locked for the Guarantee Period once confirmed (see Section 2.4).
• Target Location means the verified geographic location of your business (its registered address / map coordinates), from which ranking is measured. "Near me"-style searches are resolved by Google based on the searcher's location and are not measurable universally; ranking under this Guarantee is measured only from your Target Location.
• Qualifying Ranking Outcome means appearance within the top 5 results of the Google Map Pack or Google Maps for the Primary Keyword, measured from the Target Location, as recorded by bijnis.xyz's ranking tool. The record produced by our ranking tool is the sole determinant of whether the outcome is achieved.
• Guarantee Start Date means the later of: the date your Google Business Profile is fully verified and live; and the date you have completed onboarding, saved your Primary Keyword, and provided all information, approvals, and access requested by us.
• Guarantee Period means 90 (ninety) days from the Guarantee Start Date, subject to pause under Section 3.

2.3 How to claim. The Guarantee is not applied automatically — you must raise a claim. Claims are accepted by email only. To raise a claim, email us at hello@sotlabs.net from the email address registered on your bijnis.xyz account, with the subject line "90-Day Ranking Guarantee Claim", and include your business name and your Primary Keyword. Claims raised through any other channel are not valid.

You must raise your claim within 15 days of the end of your Guarantee Period. Claims raised after this window may be declined.

We will verify your claim against the conditions in Section 3 and the ranking record described in Section 2.6, and respond within 7 business days. If your claim is approved, the remedy is delivered as described in Section 2.5. If it is declined, we will tell you which condition was not met.

2.4 Keyword selection and lock. Choose your Primary Keyword carefully — it is the single target your entire optimization is built around. You may edit it freely for the first 3 days after saving it. After that it is locked for the remainder of the Guarantee Period. If you require a change after it locks, we may agree one in writing; changing a locked Primary Keyword restarts the Guarantee Period from a new Guarantee Start Date.

2.5 How the free subscription is delivered. The 90 days of free subscription are delivered as account-bound discount coupons applied to your subscription renewals. Coupons are issued to your bijnis.xyz account once your claim is approved. They are single-use, non-transferable, cannot be exchanged for cash or credit, and have no value except as a discount on your own bijnis.xyz subscription.

Monthly plans. You will receive three (3) coupons, each giving a 100% discount on one monthly renewal of your existing plan — covering three consecutive monthly billing cycles (90 days in total). One coupon applies to each of your next three renewals, and we will notify you before each renewal so you can apply it.

Annual plans. You will receive one (1) coupon giving a 25% discount on your next annual renewal of your existing plan. This is equivalent in value to 90 days of a 365-day subscription, delivered in a single renewal rather than across three.

The plan and billing cycle in effect when your claim is approved determine which of the above applies. Because the remedy is delivered as free or discounted renewals, you must continue your subscription to receive its full value; coupons not applied to the renewals they were issued for will lapse. If you change your billing cycle after approval, contact us and we will re-issue the remaining remedy in the equivalent form. Applicable taxes apply to any amount that remains payable after a discount.

2.6 Proof and determination. Whether the Qualifying Ranking Outcome has been achieved is determined by the ranking recorded by bijnis.xyz's ranking tool for the Primary Keyword, measured from the Target Location, on or around the final day of the Guarantee Period. This record is conclusive for the purposes of this Guarantee.

The 90-Day Ranking Guarantee applies only if all of the following conditions are met:

• You are subscribed to a Sapling or Tree plan throughout the Guarantee Period.
• You complete onboarding within 5 days of signup and save your Primary Keyword before your website is created.
• You provide all requested business information, assets, approvals, and access credentials in a timely and accurate manner.
• Your Google Business Profile and related business information comply with Google's policies and applicable law.
• Review cadence: you collect at least 10 genuine Google reviews in each rolling 30-day period of the Guarantee Period (a minimum of 30 over 90 days). Reviews must be genuine and comply with Google's policies; incentivized, fake, or improperly solicited reviews do not count. If the review cadence is not maintained, the Guarantee clock pauses and resumes once the cadence is restored — the 90-day period is extended by the length of any pause. We provide tools (including WhatsApp review requests) to help you collect reviews; obtaining them remains your responsibility.
• You do not change your Primary Keyword during the Guarantee Period except as permitted in Section 2.4.
• You do not revoke access, delay approvals, or interfere with implementation during the Guarantee Period.
• You do not make material changes to your business name, address, phone number, primary category, website, location/service area, or other core ranking factors during the Guarantee Period without our written approval.
• You follow our reasonable implementation guidance during the Guarantee Period.

Failure to satisfy any of these conditions may pause or void the Guarantee.

The Guarantee does not apply, and the Guarantee Period is paused or the Guarantee is void, where results are materially affected by factors outside our reasonable control, including:

• Google algorithm updates or ranking volatility;
• suspension, reinstatement delay, verification issues, or platform enforcement affecting your Google Business Profile;
• inaccurate, incomplete, misleading, or non-compliant information supplied by you;
• late onboarding, delayed approvals, or failure to provide requested access or assets;
• changes made by you or third parties to your website, profile, listings, reviews, categories, business information, keyword, or location without our written approval;
• business relocation, service-area changes, rebranding, domain changes, or major offer changes during the Guarantee Period;
• high-competition keywords, verticals, or locations where we have notified you in writing during onboarding that a modified target, timeline, or Guarantee structure applies — in which case that modified target governs;
• force majeure events, outages, or failures of third-party systems or platforms.

If bijnis.xyz services that are payable under your active subscription are unavailable for 24 continuous hours or more, you may request a pro-rata refund of the affected service cycle, calculated as:

refund = (subscription fee paid for the cycle) × (continuous unavailable hours ÷ total hours in the cycle)

The following conditions apply:

• The unavailability must be continuous, attributable to bijnis.xyz, and verifiable from our internal logs and uptime records.
• Outages caused by Google, our payment providers, your payment provider, your hosting provider, your bank, your internet connection, your devices, or any other third party are excluded.
• Scheduled maintenance announced at least 24 hours in advance is excluded.
• Force majeure events are excluded.
• You must request the refund within 15 days of the end of the unavailability period.
• Refunds under this clause are issued via credit note as required under Indian GST law where applicable.

Refund requests under this clause should be sent to hello@sotlabs.net with the date and time of the outage, the affected service, and any evidence available to you.

If you raise a payment dispute or chargeback with your bank, payment provider, or card network in respect of any payment made to bijnis.xyz, the dispute is handled in accordance with applicable banking regulations and the dispute-resolution procedures of our payment provider (Cashfree for INR payments, PayPal for USD payments) and your card network or bank.

Upon notification of a dispute, we may suspend the affected entitlement immediately pending investigation. We will review the dispute in good faith. If the dispute is found valid, a refund and credit note will be issued.

Subscription add-ons (for example, the AI Voice Receptionist) follow the same no-refund rule as primary plans. Add-on cycles align with the primary plan's billing cycle and expire when the primary plan expires or is downgraded to an ineligible plan. No partial-cycle refunds are issued for add-ons.

To stop an add-on, leave it unchecked at the next renewal of your primary plan.

If a refund is approved under Section 5 or Section 6, we will initiate the refund within 7 to 14 business days of approval. Actual credit timelines may vary depending on your bank, card network, payment gateway, UPI provider, or financial institution.

Refunds are issued to the original payment method where reasonably possible. A credit note is issued for every approved refund and is delivered by email.

This Refund Policy is a commercial policy offered by bijnis.xyz. Nothing in this policy limits any non-waivable rights that may be available to you under applicable law.

For refund or guarantee-related questions, contact: